Kaseya CEO Fred Voccola Answers MSPs’ Top Questions About The Datto Merger

In June, Kaseya closed on the acquisition of Datto for $6.2 billion.  As I stated in a previous article, “Here’s my promise: Investment in innovation and integrations will go up and prices will come down. Customers can expect significant workflow integrations and product investment to augment our IT Complete platform. The end goal – to help increase MSP efficiency and profitability.” 

Below I answer some top questions direct from MSPs. 
 

Will there be changes to customer contracts?   


No. Your day-to-day contacts will remain the same and we will continue to deliver the same high-quality, exceptional products and services customers have come to expect from us.  

How do you intend to reconcile the overlap in RMM, PSA, BDR, and other products?  


Integrations currently exist between Kaseya and Datto products, and we will continue to ensure a seamless experience for all customers. We will fully support all products, pour resources into them to strengthen every solution, and integrate them all into IT Complete. Customers will maintain the ability to choose, and all the options will continue to receive upgrades.  

 
Does this acquisition mean Kaseya will no longer sell to internal IT departments? If it does continue to sell to internal IT teams, will it be competing with the channel?  


Kaseya will continue to provide our products to both MSPs and internal IT teams as we have previously done. We highly value our channel partners and work hard to provide them with best-in-class solutions to ensure their success, as Kaseya only succeeds when our partners are successful.   

  

What is your response to MSPs who use both Kaseya and Datto products today and worry about having too much dependence on one vendor going forward?  


We’re confident that this partnership will provide the channel with innovative options that truly address channel-specific pain points. The workflow integrations already in development will increase MSP profitability and improve technician efficiency while the commercial integrations will eliminate vendor fatigue by augmenting our IT Complete platform.  

What if I have other questions? 


We answered a lot on our FAQ page.  You can also contact us if you have others.

Share:

ABOUT THE AUTHOR

Fred Voccola

Fred Voccola

Fred Voccola is the CEO of Kaseya, the leading provider of unified IT management and security software for MSPs and SMBs. As CEO, Fred leads the vision, strategy and growth of Kaseya and its family of brands.
Fred Voccola

Fred Voccola

Fred Voccola is the CEO of Kaseya, the leading provider of unified IT management and security software for MSPs and SMBs. As CEO, Fred leads the vision, strategy and growth of Kaseya and its family of brands.

RELATED ARTICLES

“Powered By Kaseya” – A Look Inside The Mind Of CEO Fred Voccola And The Future Of The MSP Community

Wrapping up a busy day jammed end-to-end with presentations, interviews and meetings, MSP Success Magazine managed to corner Kaseya CEO Fred Voccola to get his take on Kaseya Connect Global and what the MSP community can expect moving forward. Here’s the inside scoop on how he felt the week was going, along with the strategic thinking that led to some of our industry’s biggest announcements.

Read More »

The Secret To Retaining Customers? It Starts With Your Employees…

Employee retention is a major challenge faced by MSPs, particularly because the industry is highly competitive, and there is a significant shortage of skilled IT professionals. MSPs must work hard to retain their talented employees to maintain their competitive edge and ensure long-term business success. I’ve got a few tips for MSPs to improve their employee retention rates.

Read More »

Kaseya Connect Global 2023: The 5 “Do Not Miss” Announcements From Kaseya CEO Fred Voccola’s Keynote

A different (and better!) world for MSPs was celebrated this week in Las Vegas. While most industries face a challenging and uncertain global economy, with headlines about Big Tech companies laying off thousands and slashing staffing to the bone, Kaseya CEO Fred Voccola unveiled a far more optimistic and hopeful vision for MSPs and IT professionals at Kaseya’s annual Connect Global conference this week.   

Here are the five BIG announcements from his keynote – if you are in the MSP industry, pay attention to these:

Read More »

Where Did Your Clients Come From?

MSP Success Magazine recently polled more than 400 MSPs to find out what marketing activities brought in the greatest amount of new clients in 2022, along with predictions and goals for new clients in 2023.  

Read More »

Subscribe For FREE Now And Never Miss An Issue

Of

MSP Success Magazine