“Who Is Your Most Profitable Managed Client?”

Wrapping up a busy day jammed end-to-end with presentations, interviews and meetings, MSP Success Magazine managed to corner Kaseya CEO Fred Voccola to get his take on Kaseya Connect Global and what the MSP community can expect moving forward. Here’s the inside scoop on how he felt the week was going, along with the strategic thinking that led to some of our industry’s biggest announcements.

Employee retention is a major challenge faced by MSPs, particularly because the industry is highly competitive, and there is a significant shortage of skilled IT professionals. MSPs must work hard to retain their talented employees to maintain their competitive edge and ensure long-term business success. I’ve got a few tips for MSPs to improve their employee retention rates.

A different (and better!) world for MSPs was celebrated this week in Las Vegas. While most industries face a challenging and uncertain global economy, with headlines about Big Tech companies laying off thousands and slashing staffing to the bone, Kaseya CEO Fred Voccola unveiled a far more optimistic and hopeful vision for MSPs and IT professionals at Kaseya’s annual Connect Global conference this week.   

Here are the five BIG announcements from his keynote – if you are in the MSP industry, pay attention to these:

Move over, NFL – this year’s hottest ticket didn’t involve punt, pass or kick. Based on conversations overheard at the bar and elsewhere, the buzz about this year’s IT Sales and Marketing Boot Camp boiled down to this…

MSP Success Magazine recently polled more than 400 MSPs to find out what marketing activities brought in the greatest amount of new clients in 2022, along with predictions and goals for new clients in 2023.