Category: Growth

Co-managed IT contracts represent bigger MRR dollars mostly because you’re dealing with larger organizations that have an IT department (usually 70-plus users, often into the thousands). It’s very common for contracts to exceed seven figures — and it’s good business, too.

In January 2023, during a private event, TMT founder Robin Robins sat down with Tony Hawk for a discussion in front of a live audience of TMT’s top tier clients. Here are takeaways from that discussion on how Hawk did it and what you can do to reach high levels of success in your business, too.  

Landing co-managed IT contracts can have massive benefits – the revenue amounts can be larger, profitability can be higher, contracts could be longer, the work can be more strategic and exciting. But if you’re wanting to catch these bigger whales, you need to change the way you fish. You’re swimming with the big boys now.

While the economy might be stuck, your MSP can still grow because you are in one of my favorite categories: “necessary businesses”! When the economy is disrupted, the first spending turned off is discretionary expenses you can delay or even do without. IT services have become the most important utility businesses spend on. While your customers may push back and try to lower costs, they will always need to keep a core level of services.

How is it possible that any MSP can be unprofitable or struggling right now in THIS industry with THIS demand?

In speaking with service leadership groups with best-in-class MSPs, we discovered that across the board, every MSP had raised prices by 20% in the last eight months. 

In 1985, when Jack Daly was 26 years old, his big, hairy, audacious goal was to build the biggest mortgage company in Orange County

When is the best time to invest in your customer experience? Eighteen months ago. When is the second-best time? NOW! Now is the time